Privacy Policy

Last Updated: January 2025

1. Introduction

Service Markaz takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

2. Information We Collect

2.1 Personal Information

  • Name, email address, and phone number
  • Business information (for service providers)
  • Profile pictures and business images
  • Location data (optional)

2.2 Usage Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on the platform
  • Search queries and user interactions

3. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your account
  • To connect service providers with customers
  • To improve and personalize our platform
  • To provide customer support
  • To send important updates and notifications
  • To prevent fraud and abuse

4. Information Sharing

4.1 Public Information: Provider profiles are publicly visible, including business name, contact information, and customer reviews.

4.2 With Service Providers: When you create a lead, your contact information is shared with the service provider.

4.3 Third Parties: We do not sell your personal information to third parties.

4.4 Legal Requirements: We may share information when required by law or to comply with legal obligations.

5. Data Security

We use industry-standard security measures to protect your information:

  • Encrypted data transmission (HTTPS)
  • Secure password hashing
  • Regular security audits
  • Access controls and authentication

6. Cookies & Tracking

Service Markaz uses cookies and similar technologies to improve user experience. You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can access your personal information at any time
  • Correction: You can correct inaccurate information
  • Deletion: You can request account deletion
  • Opt-out: You can unsubscribe from marketing emails

8. Data Retention

We retain your information as long as your account is active or as needed to fulfill legal requirements. After account deletion, we will delete your personal information within a reasonable timeframe.

9. Children's Privacy

Service Markaz is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Third-Party Services

Service Markaz uses third-party services (Google OAuth, AWS S3, etc.). These services have their own privacy policies, which are available on their respective websites.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or platform notifications.

12. Contact Us

If you have any questions or concerns about our privacy practices, please contact us.

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