Terms & Conditions

Last Updated: January 2025

1. Introduction

Welcome to Service Markaz. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Service Markaz is a local services marketplace that connects customers with service providers across Pakistan.

2. User Accounts

2.1 Registration: To create an account, you must provide accurate and complete information.

2.2 Account Security: You are responsible for maintaining the security of your account credentials.

2.3 Account Types: Service Markaz offers two types of accounts - Customer and Provider

3. Service Provider Terms

3.1 Business Listing: Providers must provide accurate business information when creating their listings.

3.2 Verification: Business verification is optional but highly recommended to build trust with customers.

3.3 Lead Response: Providers are expected to respond to customer leads in a timely manner.

3.4 Service Quality: Providers must deliver quality services as advertised on their profiles.

4. Customer Terms

4.1 Service Booking: Customers can directly contact service providers through the platform.

4.2 Reviews: Customer reviews must be honest, fair, and respectful.

4.3 Payment: All payments are settled directly between customers and providers. Service Markaz is not involved in financial transactions.

5. Prohibited Activities

The following activities are strictly prohibited on our platform:

  • Providing fake or misleading information
  • Spam, harassment, or abusive behavior
  • Promoting illegal activities or services
  • Misusing the platform for unauthorized purposes
  • Accessing other users' accounts without permission

6. Referral Program

6.1 Eligibility: Only verified service providers can participate in the referral program.

6.2 Rewards: Rewards are automatically granted when referral milestones are achieved.

6.3 Fraud Prevention: Accounts found engaging in fake referrals will be suspended or terminated.

7. Intellectual Property

All content on the Service Markaz platform, including logos, trademarks, and design elements, are the intellectual property of Service Markaz. You may not copy, distribute, or reproduce any content without prior written permission.

8. Disclaimer

Service Markaz is a platform that connects customers with service providers. We are not responsible for the quality of services, pricing disputes, or provider behavior. Users are advised to conduct their own due diligence before engaging with service providers.

9. Limitation of Liability

Service Markaz shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform or services obtained through the platform.

10. Changes to Terms

Service Markaz reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notifications.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us.